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Delivery & Return




DELIVERY



Worldwide Delivery

We are a Franco-Chinese brand, proudly based in Paris and Shanghai.
We ship (almost) worldwide
from our studios.



Hand Packaged Orders

Every order is hand packaged with care and love.
Your jewelry pieces will come protected in our INXSKY leather pouches and boxes.

You will also receive a silver polishing cloth and personal thank you card inside the parcel.




Dispatching Time

All orders will be dispatched within 1-3 business days time.



Shipping Costs

We currently offer free shipping to the following countries: US / Canada / France / UK / Australia / China

For all other international orders under USD 85, please check our shipping rates page
If you do not spot your country in the shipping rates list, we charge a USD 15 flat shipping rate.

If your order total is above USD 85, we also offer free international shipping.

Feel free to contact us at [email protected],  we will provide you the minimums for free shipping and delivery time needed for your country.



Delivery Timeline

You will find the estimated shipment turnaround time on our delivery timeline page.
Please kindly note that all the international orders will have to go through customs, which may cause slight delays at times - especially during holiday high seasons.



Custom Duties & Taxes

We might reduce your order value marked to your parcel, so there is no additional fee charged by custom duties.

Please note that we don't have any control over these fees and they may incur as deemed by your country's legal regulations.
If in the unfortunate case that the duties and taxes incur on your shipment, you will be fully responsible for paying them.
Please keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.



Fully Tracked Parcels

Once the parcel is shipped, you will receive an email with the tracking details, which will provide a full end-to-end tracking of your parcel. - Please kindly check your spam box just in case.

The tracking details may take a few days to update the latest information, please be patient.
Feel free to contact us at [email protected] if you have any questions or worries.
At INXSKY we will help track your parcel until it arrives safely in your hands.





RETURN



30 Days Return Policy

As a small business, we care about our customers' experience.
Every customer is special and important to us, t
hat’s why we accept all international returns within 30 days of the purchase date.

All the products must be unused and undamaged upon return with original packaging intact.

Please note that due to hygiene reasons, we don’t accept any exchanges on pierced earrings.
Please carefully read our product description before purchasing! If you have any questions regarding any products from our store, please feel free to email us, we would be more than happy to help address your questions.



Return Shipping Fees

Please note that we don't reimburse return shipping fee.
The return shipping fee will be at the buyer’s expense unless the return is due to defective or incorrect product.



Return Process

Please send your product return request to [email protected] with
- Your full name
- Your reason for product return
- Product photo

Once approved, please return the product and provide us with the return shipment’s tracking number.



Order Refund

Once we receive your returned product, we will process your order for refund within 48 hours.