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Delivery & Return


DELIVERY


Daily International Delivery

We are a Franco-Chinese brand based in Paris and Shanghai.
We ship (almost) worldwide
from our studios.



Hand Packaged Orders

Your jewelry pieces are hand packaged and come protected in our INXSKY pouches and boxes.
You will also receive a silver polishing cloth and personal thank you card inside.





Delivery Costs, Dispatching & Shipment Turnaround Time


All orders will be dispatched within 1-3 business days time.


Fed up with parcels that are taking more than one month to arrive? Worried about missing and lost parcels?

Don’t worry, at INXSKY we will help track your parcel until it arrives safely in your hand.
Once the parcel is shipped, you will receive an email with the tracking details - Full end-to-end tracking - Please kindly check your spam box just in case.


Be aware that all the international orders will have to go through customs, which may cause slight delays at times - especially during holiday high seasons.
We might reduce your order value marked to your parcel or mark your parcel as gift, so there is no additional fee charged by custom duties.


We currently offer free shipping to the following countries: US / Canada / France / UK / Australia / China


For all other international orders under USD 85, please check our shipping rates page
If your order total is above USD 85, we also offer free international shipping.


If you do not spot your country in the shipping rates list, we charge a USD 15 flat shipping rate.
Feel free to contact us at [email protected],  we will provide you the minimums for free shipping and delivery time needed for your country.




RETURN



As a small business, we care about our customers' experience. Every customer is special and important to us.
That’s why we accept all international returns within 30 days of the purchase date.
Shipping fee will be at the buyer’s expense unless the return is due to defective or incorrect product.



Return for Whatever Your Reason


Changed your mind?
No problem - you can return your product within 30 days of the purchase date and we will have an order refund arranged for you.


All the products must be unused and undamaged upon return with original packaging intact.


Please let us know by sending your request to [email protected] with
- Your full name
- Your reason for product return
- Product photo


Once approved, please return the product and provide us with the return shipment’s tracking number.
Once we receive your returned product, we will process your order for refund within 48 hours.


Note: We don't reimburse return delivery fees. The postage is at the buyer’s expense.


Please note that due to hygiene reasons, we don’t accept any exchanges on pierced earrings.
Please carefully read our product description before purchasing!
If you have any questions regarding any products from our store, please feel free to email us, we would be more than happy to help address your questions.



Return Due to Defective or Incorrect Product


At INXSKY, we meticulously check all our products for quality standards prior to dispatching.


If in the unlikely event that you receive a defective or incorrect product, please let us know by sending an email to [email protected] with
- Your full name
- Your reason for product return
- Product photo


For the returns to be honored, please notify us within 30 days of the purchase date.
All the products must be unused and undamaged upon return with original packaging intact.
Once approved, please return the product and provide us with the return shipment’s tracking number.
Once we receive your returned product, we will process your order for refund within 48 hours.


Enjoy 15% OFF on Your First Order with Code "WELCOME15" - Happy Shopping!