FAQ

Kindly note that once you proceed with the payment, the order is final and can't be cancelled. 

Please carefully read our product description, shipping timeline and return policy before making your purchase. 

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.

If your order has not been shipped, please contact us at [email protected] with your order number and the details on the change.

Kindly note that we cannot guarantee that the change will be made as the order may have been already processed.

If you've entered an incorrect shipping address, please immediately contact us at [email protected]

We will try our best to accommodate the change before your order is processed.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

Once the order is shipped, we will be unable to change the address on our end but you may contact your local postage service for further help.

Once your order placed on our website, you will receive a confirmation email.

If you can't find the email, kindly check your spam folder.

If you didn't receive the email, please contact us at [email protected] for further help.

We ship (almost) worldwide!

You can have a look at the list of countries where we usually ship to.

Since we cannot list all the countries, please contact us at [email protected] to know whether we ship to your country.

Orders are dispatched within 1-3 business days.

After dispatching, the delivery time varies depending on the country.
Kindly visit our delivery timeline page for further information.

We currently offer free international shipping to most of the countries, please check our shipping timeline page. 

If you do not spot your country in the shipping rates list, feel free to contact us at [email protected]

We will provide you the delivery time needed for your country.

We provide full end-to-end tracking!

Once your parcel shipped, we will send you an order status update email with your tracking number.
Kindly go to SF Express Tracking and insert the tracking number to locate your parcel.

If you can't find the email, kindly check your spam folder.

If you did not receive the email, please contact us at [email protected] for further help.

Every order is hand packaged and includes one INXSKY black leather pouch and one INXSKY black/gold box.
You will also receive a silver polishing cloth and a personal thank you card.

Kindly note that we will combine all your purchased items into one box.

Please contact us at [email protected] if you need extra pouch or box for gifting.

We currently do not offer gift wrapping.

However, since we include a personal thank you card with every order, you can contact us at [email protected] to personalize the card with any special message that will be handwritten.

Every jewelry piece needs special care that will make it last longer.

Here are a few tips to protect your jewelry:
- Avoid any contact with water (fresh or salt), chemicals (cosmetics, perfume, lotions) and excessive perspiration to prevent them from oxidation.
- Remove all your INXSKY jewelry pieces before washing your hands, showering, bathing, swimming or any other sports.
- Wipe your jewelry pieces with soft and clean cloth, store them in our INXSKY pouch & box and make sure they remain cool and dry.

For more detailed material specific care instructions, please review our materials & care page.

It depends on the jewelry material that you choose and how you are taking care of them.
Every material has different features and different care instructions, kindly review our materials & care page for further information.

As a small business, we can only accept local returns at the moment.

For international customers, please carefully read our product description before purchasing. If you have any questions regarding any of our products, feel free to email us at anytime.

For all customers, kindly note that due to hygiene reason, we don't accept exchanges or returns on pierced earrings, unless you received incorrect or defective products.

Please read our delivery & return policy for more detailed information and contact us at [email protected]

All returns are at the buyer’s cost, unless you defective or incorrect product. Kindly read our delivery & return policy for more detailed information.

For further help, please contact us at [email protected]

Our customers' privacy is important to us.

All submitted personal and payment information are encrypted for your security.
We use industry-standard TSL encryption to ensure your personal information is safe.

We will not leak or release any customer information to third parties.

Kindly read our privacy policy for further information.