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Order



If you wish to cancel your order, please let us know as soon as possible by contacting us at [email protected]

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

All processed orders cannot be cancelled.



Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.

If your order has not been processed, please contact us at [email protected] with your order number and the details on the change.

Kindly note that we cannot guarantee that the change will be made as the order may have been already processed.



If you've entered an incorrect shipping address, please immediately contact us at [email protected]
We will try our best to accommodate the change before your order is processed.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

Once the order is shipped, we will be unable to change the address on our end but you may contact your local postage service for further help.



Once your order placed on our website, you will receive a confirmation email.

If you can't find the email, kindly check your spam folder.

If you didn't receive the email, please contact us at [email protected] for further help.

Shipping



We ship (almost) worldwide!

You can have a look at the list of countries where we usually ship to.

Since we cannot list all the countries, please contact us at [email protected] to know whether we ship to your country.




Orders are dispatched within 1-2 business days.

After dispatching, the delivery time varies depending on the country.
Kindly visit our delivery timeline page for further information.

If you do not spot your country on the list, please contact us at [email protected]





For all international orders above USD 250, we offer free express shipping delivered in 3-5 business days.

For all international orders above USD 85, we offer free standard shipping.

For all international orders under USD 85, we charge different shipping fees depending on the country.
Kindly visit our shipping rates page for further information.

If you do not spot your country on the list, please contact us at [email protected]




We use SF Express for all international orders.
The carrier works with (almost) all the local postage services worldwide.





We provide full end-to-end tracking!

Once your parcel shipped, we will send you an order status update email with your tracking number.
Kindly go to SF Express Tracking and insert the tracking number to locate your parcel.


If you can't find the email, kindly check your spam folder.


If you did not receive the email, please contact us at [email protected] for further help.

Packaging



Every order is hand packaged and includes one INXSKY black leather pouch and one INXSKY black/gold box.
You will also receive a silver polishing cloth and a personal thank you card.

Kindly note that we will combine all your purchased items into one box.

Please contact us at [email protected] if you need extra pouch or box for gifting.




We currently do not offer gift wrapping.

However, since we include a personal thank you card with every order, you can contact us at [email protected] to personalize the card with any special message that will be handwritten.




Materials & Care



For every piece of jewelry, we made sure to mention the material used in the product description.
For more details on the materials used and their features, please read our materials & care page.



Every jewelry piece needs special care that will make it last longer.

Here are a few tips to protect your jewelry:
- Avoid any contact with water (fresh or salt), chemicals (cosmetics, perfume, lotions) and excessive perspiration to prevent them from oxidation.
- Remove all your INXSKY jewelry pieces before washing your hands, showering, bathing, swimming or any other sports.
- Wipe your jewelry pieces with soft and clean cloth, store them in our INXSKY pouch & box and make sure they remain cool and dry.

For more detailed material specific care instructions, please review our materials & care page.



It depends on the jewelry material that you choose and how you are taking care of them.
Every material has different features and different care instructions, kindly review our materials & care page for further information.

Exchange & Return



Making our customer happy is always our priority.

Whether you’ve changed your mind or you are not satisfied with the received product, you can either exchange or return the product within 10 days after receiving your parcel.

All the products must be unused and undamaged upon return with original packaging intact.

Kindly note that due to hygiene reason, we don't accept exchanges or returns on pierced earrings, unless you received incorrect or defective products.

Please read our delivery & return policy for more detailed information and contact us at [email protected]



Kindly read our delivery & return policy.
For further help, please contact us at [email protected]



All exchanges and returns are at the buyer’s cost unless the return is due to defective or incorrect product.
kindly read our delivery & return policy for more detailed information.

For further help, please contact us at [email protected]



We will process your order for refund within 48hours after receiving the returned product.

Payment



Our customers' privacy is important to us.

All submitted personal and payment information are encrypted for your security.
We use industry-standard TSL encryption to ensure your personal information is safe.

We will not leak or release any customer information to third parties.


Kindly read our privacy policy for further information.






You can't find your answer and want to get in touch with us directly? Kindly contact us at [email protected], we will be happy to assist you.






Enjoy 15% OFF on Your First Order with Code "WELCOME15" - Happy Shopping!